Subscription terms and privacy

Last updated: October 2026

Billing

Subscriptions are billed monthly, in advance, by credit card through Stripe. The first charge is made when you book and later charges on the same date each month. One-time cleanings are paid when you book, for the number of hours chosen; extra time is only billed with your approval. Displayed prices include all applicable taxes.

Cancellation and pausing

There is no minimum term. You can cancel or switch plans at any time from your customer portal. Cancellation takes effect at the end of the period already billed. Pauses can be requested by email.

Rescheduling

Any visit can be rescheduled at no charge with 48 hours’ notice. With less notice, or if the team cannot access the home, the visit counts as completed.

Satisfaction guarantee

If an included task wasn’t done properly, tell us within 24 hours of the visit and we’ll come back to fix it at no charge.

Privacy

In accordance with Quebec’s Law 25, we only collect the information needed to provide the service (name, contact details, address, preferences). Payment data is processed exclusively by Stripe and never stored on our servers. Your information is never sold or shared for advertising. You may request access to, correction of, or deletion of your information by writing to our privacy officer: [email protected].